Shipping policy
We appreciate you shopping with GUANGHUI TIAN. We uphold strict operational and logistics standards for all apparel orders, ensuring each item is professionally inspected, securely packed, and delivered steadily to global customers with reliable service quality.
1. Order Processing Time
All verified and paid apparel orders will undergo internal review, quality inspection and packaging preparation within 1 to 7 business days after successful order confirmation. Weekends and statutory public holidays are excluded from the processing cycle. During peak sales periods with massive order inflows, standard processing schedules may be moderately prolonged. We will deliver formal delay notifications to customers promptly once any substantial schedule changes are confirmed.
2. Shipping Rates and Delivery Estimates
Shipping fees are calculated separately for each order according to the package weight, overall size and final shipping destination. All specific logistics costs will be fully displayed and confirmed on the checkout page before order submission. The general delivery cycle for standard international apparel shipments is around 15 business days after warehouse dispatch. All quoted delivery durations are for reference only. Actual delivery progress may be affected by logistics carrier operational delays, customs clearance procedures, extreme weather conditions, regional logistical restrictions and official holidays worldwide.
3. Shipment Confirmation and Order Tracking
Once your order is fully processed and dispatched from our warehouse, you will receive an official shipping confirmation email containing exclusive tracking codes and complete shipment details. You can track the real-time transit status of your package through the corresponding tracking portal. Note that tracking data will not be updated instantly after dispatch, and full tracking functionality will be officially activated within 24 to 48 hours after the logistics carrier takes over the parcel.
4. Incorrect Address Disclaimer
Customers are required to double-check and guarantee the authenticity, accuracy and completeness of the shipping address during the checkout process. GUANGHUI TIAN shall not undertake any liability for misdelivery, delivery failure or package returns caused by wrong, missing or invalid address information provided by customers. Any parcels returned to our warehouse due to address errors will incur additional reshipping expenses, which shall be fully borne by the customer.
5. Lost or Damaged Packages
If your apparel package is lost or missing during cross-border transportation, please submit a service application to our customer support team within 2 days after the scheduled delivery date to launch a formal investigation. If your delivered goods come with damaged packaging or defective apparel products due to transit extrusion and collision, you must report the issue within 24 hours after receipt. Meanwhile, clear and complete photos of damaged items and original packaging are required for claim verification. Our team will conduct a detailed review of each case and provide proper solutions in the shortest possible time.
6. Apparel Care and Usage Notice
Every apparel product is equipped with standardized care guidelines, covering professional requirements for daily wearing, cleaning, drying and maintenance. To maintain the fabric texture, color fastness and long-term service life of clothing products, customers must comply with the official care instructions strictly. We will not be responsible for product damage, fabric shrinkage, color fading or structural defects caused by irregular cleaning, improper drying, private alteration and incorrect daily use of the products.
7. International Shipping and Customs Notice
Cross-border shipments may incur import duties, customs taxes and other official clearance fees in accordance with the local administrative regulations of the destination country. All additional charges arising from customs clearance are the sole responsibility of the customer and are not included in the product unit price or basic shipping fees. We have no right to interfere with local customs inspection rules, clearance efficiency and any extra fees charged by overseas customs authorities.
8. Contact Information
If you have any inquiries or doubts about this shipping policy, order logistics progress or after-sales service issues, please feel free to contact our professional customer service team via the official information below:
Trade name: GUANGHUI TIAN
Phone number: +852 2394 2032
Email: contact@ohmiquell.shop
Physical address: Siu Lek Yuen Road, Sha Tin, New Territories Hong Kong SAR